Guides & FAQ

We accept Interac e-Transfer only — it works with every major Canadian bank and credit union. After you place your order, your confirmation page and email show the exact amount. Send that amount by e-Transfer to jhamz421@gmail.com and include your order number (e.g. DL-261008-AB12) in the message field so we can match your payment to your order.

1. Place your order — you'll see your order number and total on the confirmation page and in your email. 2. Open your banking app or website and choose Interac e-Transfer / Send Money. 3. Send the exact total to jhamz421@gmail.com. 4. In the message field, type your order number exactly as shown (e.g. DL-261008-AB12). 5. If your bank asks for a security question, use "What is this for?" with the answer "peptides". 6. Send it — that's it. We'll confirm your payment by email and your order status will update to "Payment received".

Autodeposit works perfectly — if you have it enabled, the transfer goes straight through with no security question needed. Just make sure the order number is still in the message field.

No. Interac e-Transfer is the only payment method we accept. It keeps our costs down — savings we pass on to you — and works from every Canadian bank account.

Your order status changes to "Payment received" and you get an email confirming it. Most e-Transfers arrive within minutes; your bank may hold transfers sent from a new recipient for up to 30 minutes. Once payment lands, your order ships within 1 business day.

Contact us as soon as possible at jhamz421@gmail.com with your order number. If your order hasn't shipped yet, we can adjust or cancel it and refund the difference or full amount by e-Transfer. Once an order ships, it can't be recalled.

Flat rate $15 anywhere in Canada. Free on orders over $250.

Orders ship within 1 business day after payment is received. You'll get an email with the carrier and tracking number the moment it ships, and you can follow the parcel on the carrier's own website from your order page.

Most Canadian addresses receive their order in 2–5 business days after shipping. Remote and rural addresses can take a little longer. Your order page shows an estimated delivery date once your order ships.

First, check your order page (Track Order in the footer) — it shows the live carrier status. If the carrier shows movement, the parcel is simply in transit; cold-chain packages can occasionally sit an extra day at a sorting facility. If the tracking hasn't updated for 48 hours or your estimated delivery date has passed, contact us at jhamz421@gmail.com with your order number. We'll open an inquiry with the carrier and, if the parcel is genuinely lost, we'll reship your order at no cost. Remember: allow 2–5 business days after shipping before worrying — Canada Post and Purolator occasionally run a day or two behind during peak periods.

No. We ship within Canada only.

Vials are sealed and cushioned for transit. Lyophilized (powder) peptides are stable at room temperature during shipping — refrigeration is only needed after reconstitution or for long-term storage.

Store sealed vials in a freezer (−20 °C), away from light and moisture. Reconstituted material should be refrigerated and used within the timeframe your protocol specifies.

Enter the batch number from your vial on the Verify page to see its Certificate of Analysis, including purity and test date. Every lot we ship is third-party tested.

We only list products when we can guarantee tested stock. Out-of-stock items are shown with full pricing and information so you can plan ahead — join the waitlist or check back, restocks are announced on the product page.

No. All DenaLab products are for laboratory research use only, not for human or veterinary use. Every order requires you to confirm this at checkout.

No — checkout works with just your name, email and address. An account is optional and simply lets you see past orders without keeping your confirmation email.